Terms and conditions of use

This page (together with the documents referred to on it) explains the terms and conditions ("Terms & Conditions") upon which we supply any products ("Products") listed on our website, www.alkhairperfumery.com (the "Site") to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the "File" menu of your browser. Please also note that the use of the Site is subject to the terms contained in the Disclaimer, which apply whether or not you order any Products from the Site. Please also read our Privacy Policy.

1. Information about us

The Site is operated by Al Khair Perfumery ("we" / "us"). We are registered in Saudi Arabia under company number 4030045525 and registered office at the Ministry of Trading in Saudi Arabia.

2. The Contract Between You and Us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Make Payment" button on the "Confirm Order" page.

2.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order. The Order Confirmation email will contain your order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.3 The Dispatch Confirmation may only confirm the dispatch of certain items out of your entire order. You may receive multiple Dispatch Confirmation emails for one order, at different times, based on availability of the Product and shipping circumstances.

2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.5 We may be unable to process your order for reasons including, but not limited to:

The Product you ordered is out of stock or discontinued;

OR

There is a problem with authorization of the payment on your credit card.

3. Delivery

3.1 We will deliver Products to you in accordance with the delivery option specified by you when you place your order

3.2 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. We cannot deliver items within the same order to multiple addresses. Where possible Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of Products ordered. Express Deliveries must be signed for at the delivery address.

3.3 Back Orders: If an item goes on back order we will ship to you the part of your order that is in stock. When the item becomes available we will ship to you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

3.4 Order Tracking: If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

4. Risk and Ownership

4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products-, (including delivery charges) whichever is the later.

4.3 Insurance: We recommend that all customers purchase Insurance for their order, to better protect their goods in the shipping and handling process. Damages occurring to your Product(s) during shipment or handling will result in a refund to you, provided you have purchased insurance. We do not take responsibility for any damaged Products once it has been shipped without insurance.

4.4 All orders are shipped within 48 hours Sunday - Thursday 8am - 2pm. Customers will be notified via email in the case of unforeseen shipping delays.

5. Price and Payment

5.1  Products are priced as quoted on the Site. If you believe we have made an error in quoting a price, please inform us by emailing info@alkhairperfumery.com

5.2 These prices include all applicable taxes but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

5.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards and PayPal by completing the relevant details on the "Payment Details" page.

5.5 By using a credit/debit card or PayPal to pay for your order, you confirm that the card and account being used is yours. All credit/debit card/PayPal account holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/PayPal payment in accordance with your order.

5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5.7 Shipping Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

6. Our cancelation, returns and refund policy

6.1 You may cancel your order (or any part of it) at any stage before the Products are dispatched to you. Please refer to your (“Dispatch Confirmation”) email for the Returns Procedure for online orders or by contacting our Customer Services team at info@alkhairperfumery.com or on (+966 12) 6477934.

6.2 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 20 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns & Exchange Policy.

6.3 After you cancel your order and return the Products, any sum debited by us to your credit/debit card/PayPal will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase except for PayPal returns in store. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of receiving the order back from you.

6.4 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns procedure. If you have any questions regarding returns, please Contact us.

6.5 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

7. Our liability

7.1 We accept no liability for any loss which is not reasonably foreseeable, or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

7.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under Sharia law, be excluded.

7.3 Nothing in this section 7 or elsewhere in our Terms & Conditions affects your statutory legal rights.

8. Notices

Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

9. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

10. General

10.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be removed from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

10.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

10.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

10.4 You and we agree that Sharia law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the Saudi Arabian courts. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

11. Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.

12. Updates

These Terms & Conditions were last updated in January 2014.

Disclaimer & Terms of Use

Introduction

www.alkhairperfumery.com (the "Site") is operated by Al Khair Perfumery ("we" and "us" and "our").

Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Accuracy of Information

We will use reasonable endeavors to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice on which reliance should be placed. Except to the extent that our Terms & Conditions apply, we make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

If you find any inaccurate information on the Site please let us know and we will endeavor to correct it, where we agree, as soon as reasonably practicable.

Links to this & other websites

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site. Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot therefore accept responsibility for any issues arising in connection with either the third parties' use of your data, the sites’ content or the services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another Internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

• you do not remove, distort or otherwise alter the size or appearance of our logo;
• you do not create a frame or any other browser or border environment around the Site;
• you do not in any way imply that we endorse any products or services other than our own;
• you do not misrepresent your relationship with us nor present any other false or misleading information about us;
• you do not otherwise use any of the trade marks displayed on the Site without our express written permission;
• you do not link from a website that is not owned by you; and
• any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our Liability

Although we hope this Site will be of interest to users (and except to the extent that our Terms & Conditions apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under Sharia law, be excluded.

General

Al Khair Perfumery is a company registered in Saudi Arabia. Our company number is 4030045525, registered office at the Ministry of Trading in Saudi Arabia.

Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use.

If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.

You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the Site or arising out of or in connection with these Terms of Use will only be dealt with by the Saudi courts.

Contact Us

If you experience problems with the Site or would like to comment on it, please feel free to Contact Us.

Updates

These Terms of Use were last updated in January 2014.